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5 basic things that will keep your clients from leaving

There is no simple guide on how to be successful among your competition. Those firms that are…

6 steps to creating a customer-centred corporate culture

What is the ultimate goal of customer service? To create a corporate culture with the client at its…

6 ideas for making a good impression on a client

It's no surprise that the outcome of a sale and customer satisfaction doesn't depend so much…

3 steps towards happy customers

What is the key to building a long-lasting, loyal, large client base? A good sales team is…

5 factors that most strongly influence the client decision

Choosing to buy the right product takes place both on a conscious and a purely non-conscious level.…

5 tips on what to do when a client gets upset

From time to time, every salesperson or customer service worker encounters an angry customer. Though…

Preparing a customer satisfaction survey: What to avoid

It is not so hard to conduct a customer satisfaction survey among your clients. What is more…

Maximize what you get from interactions with your customers

Approach your relationship with your customers in such a way that will bring you the most. Provide…

Keep clients from switching to your competition

According to the SellingPower server, the fight for clients takes place non-stop among competitors…

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