Články z oblasti vzdělávání a poradenství

The never-ending customer service dilemma: Satisfied client, or satisfied company?

Customer service newbies will reply to the question "What is the most important task of customer…

What makes customer service great?

It has been said many times before that for most clients, customer service and its quality are one…

3 customer service trends for 2017

What will the year 2017 be like in terms of customer service? What should you be prepared for and…

A view of the future of customer service

Within customer care, it is always good to be one step ahead of your competition and adapt to new…

5 rules of modern customer service

Thanks to technological progress and to changes in the expectations of clients and in the whole…

5 tips on what you should do so your clients come back again

For many companies, selling to current and past clients is a much more lucrative sales activity than…

7 most common customer service mistakes

With regard to the current competition of companies and products, it is often customer service that…

4 ways of making your clients feel like part of the company

Many companies are unable to make their clients involved in what is happening in the company. A lot…

Some companies can keep clients all their lives. How do they do it?

Despite the harsh competition in all business fields, some companies are still able to retain…

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