Comments, either public (websites, discussions) or non-public (closed survey within one company,…
In most cases, retaining a client is simpler, cheaper and less time-consuming than seeking and…
Gaining clients is one thing; retaining them is another. The former can be achieved through various…
The client-salesperson relationship has its rules and making a professional impression requires you…
Most sales literature and training focuses on techniques used in the acquisition of new clients.…
These days, clients are just one mouse click away from switching to competition. This applies to…
An angry client who is screaming at a receptionist or at another company representative is a sign…
There are many tips on how to deal with an angry customer. But following the rule that prevention is…
Bringing new clients to your company is both good and necessary. But it should never be done to the…
