Články z oblasti vzdělávání a poradenství

4 steps towards a trouble-free relationship with your client

Similar to interpersonal relationships, the interaction between a salesperson/company representative…

3 tips on building client communities

Building a clientele which is willing ceaselessly to interact with the company and which is as…

8 tips on how to increase client satisfaction

Last month, the British server CallCentreHelper published an interesting list of the best tips on…

6 tips on how to apologize to a client with grace

Everyone makes mistakes sometimes. Even though we do our best, from time to time a mistake occurs…

Is the client profitable or not?

By definition, the aim of any enterprise and any company is to find the ideal ratio between the…

Excellent customer service and creating a quality brand

There is a term in English that has started to be used by professionals in customer service –…

Meet the typical client of the near future

Society keeps changing. Marketers, salespeople and customer service professionals need to react not…

5 ways to successfully handle the unreasonable requirements of a demanding client

Fortunately, the saying The customer is always right is not true if it were, many companies would…

How to ensure customer loyalty

In the uncompromising competition which exists in virtually all fields of sales and service…

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