The level of engagement of company employees that are in direct contact with clients is the…
As the EyesOnSales server informs, the Starbucks chain recently launched a massive media campaign…
Similar to interpersonal relationships, the interaction between a salesperson/company representative…
Building a clientele which is willing ceaselessly to interact with the company and which is as…
Last month, the British server CallCentreHelper published an interesting list of the best tips on…
Everyone makes mistakes sometimes. Even though we do our best, from time to time a mistake occurs…
By definition, the aim of any enterprise and any company is to find the ideal ratio between the…
There is a term in English that has started to be used by professionals in customer service –…
Society keeps changing. Marketers, salespeople and customer service professionals need to react not…
