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Five successful start-ups and their attitudes towards customer service

New companies that are just starting out don't have the advantages that established enterprises…

Five tips on how to handle an angry client

There's  probably nothing more difficult in customer service than handling an angry client. The…

5 tips on how to resolve a conflict with a customer

The world isn't perfect and miscommunication can happen between a client and your company. Then it's…

Exaggerated personalization can drive customers away

It is something that the sales specialists keep repeating all the time: Personalization is essential…

Three ways of anticipating problems in customer service

Good customer service can quickly and effectively solve all the problems that clients have.…

Fine-tune your mobile communication strategy

If you want to have a customer-centric company, you must engage in talking with and listening to…

Millennials and their expectations about customer service

The term millennials usually means people who were children around the beginning of the millennium…

3 steps towards customer service that exceeds clients' expectations

Customer service is one of the main factors influencing the satisfaction of your clients. This is…

How to regain your client's trust after a slip up

Customer service is a complex of multiple tasks and there is a lot of room to make a mistake. Every…

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