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Six traits that a customer service agent must have

Being on the frontline and dealing with clients is a job that requires employees to not only have…

Three signs that your customer service system doesn't work well

Sufficient attention must be paid to client service, because an insufficient or inconvenient system…

Steps towards retaining top clients

In addition to seeking new business opportunities, customer retention is one of the most important…

Four tips on what a chat between a company and a client should be like

Customer service is continuously evolving. Among other things, there are new channels that serve as…

Six personal qualities every customer service agent must have

The work in customer service is specific, and it requires special skills from employees, especially…

Learn to detect signals that a client is planning to leave

There might be a number or reasons for a client's decision to leave you and try out your…

Customer service that will make clients love your company

As it has been said many times on this website, customer service is essential in retaining clients.…

The five worst myths about customer service with fatal consequences

There are myths about everything, and customer service isn't an exception. Some of these myths are…

„Mystery shopping“ and other non-traditional ways of improving customer service

Who wouldn't want loyal clientele? Getting a large number of new customers, but then still losing a…

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