Communication with angry and dissatisfied clients is one of the most challenging tasks in customer…
B2C business has changed in the past several years significantly due to modern technologies, the…
Every salesperson must be able to admit to making a mistake, for instance, recruiting a client who…
Having loyal clients who bring long-term profit, and not having to continuously seek out new clients…
Customer service is sometimes like slacklining. You can do everything well a hundred times, but it…
In customer service, the ability of company representatives to empathize and relate to clients and…
Customer service is often the key factor that is essential in how customers perceive your company…
If you want your customers to be happy, you should focus on how you treat them. Customer service…
Customer service professionals should be trained and coached to become proficient in the following…
