There is now a lot of discussion in the media about how COVID-19 will affect the customer experience…
In recent months, the market has seen a huge increase in the use of digital and automated customer…
"We live in unprecedented times." This is probably a sentence you have heard many times since the…
Companies are increasingly focusing their attention on a great customer experience. Here are some…
Is your organization reducing investment in customer experience programs and initiatives? The…
Statistics show that acquiring a new customer can be five to twenty-five times more expensive than…
The dawn of a new decade always gives us the opportunity to evaluate the last 10 years and look to…
More and more companies are using live chat to communicate regularly with their business customers.…
You may be familiar with Google products. Its search engine processes over 5 billion searches, while…
