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Six deadly sins of dealing with an angry client

Good customer service agents do their duties responsibly, they get to work on time and are good with…

4 ways of improving the loyalty of your clientele

Among the main goals of business departments and customer service agents are not just prospecting…

How to be in a client's good graces again through customer service

Keeping clientele and strengthening their loyalty are among the essential tasks of customer service.…

Seven tips on how to improve listening to clients over the telephone

One of the most important skills customer service agents must have is the ability to listen to…

How to make questions for a customer satisfaction survey questionnaire

Knowing what your clients think is essential for successful customer service. Monitoring client…

Four steps towards keeping your clients

As it has been said many times before, finding and acquiring a new client costs on average several…

4 examples of putting empathy and authenticity into your communication with clients

Building a sense of mutual rapport is crucial in creating a bond between a company representative…

Seven strategies of client retention

Finding a new client costs, on average, five times more money and effort than keeping a current one.…

Why you shouldn't underestimate the connection of customer service to sales

Many companies have different departments for customer service and sales. Oftentimes, customer…

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