During the pre-Christmas period, companies are busy with crowds of customers. According to…
An agency will do a lot for a client. But what if in terms of ROI you will find that your efforts…
Every company has or had a client with whom everyone hopes that if they call, someone else will pick…
Online customer service (online chat) is becoming increasingly popular with customers. However, it…
Unhappy customers can be divided into a group of those, who leave in silence, and a second group…
Varicent Software announced the results of a five-year analysis, which showed very clearly the main…
Sooner or later it just happens: Something goes wrong and it makes your customer angry. An…
Relationships with customers can be enhanced by a firm's pro-active approach. Sometimes some of such…
Sometimes customers simply disappear. They do not complain, but simply live on without you. They…
