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Customer services support at a time of uncertainty

During uncertain times different rules apply for the acquisition and retaining of customers. Let's…

13 after-sale tasks

Products delivered. So what's next? Now it is the time to secure customer loyalty and an opportunity…

Parenthood and customer service skills – what is the connection?

One of the reporters of ClickZ came up with an interesting finding during a family vacation with his…

12 tips how to retain customers

It has been said many times that it is easier to sell to existing customers than look for new ones.…

How to deal with difficult clients

Whether you are a sales person or a self-employed professional, you know that difficult customers…

How to deal with an angry customer

Just one negative comment on the internet and your reputation can be seriously compromised.…

4 types of online customer service

Most companies today, sooner or later, begin to sell to customers worldwide. How to communicate…

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