Customer service has been in a state of flux lately. Internet and electronic media have slowly taken…
In today's competition of companies, the client's satisfaction with customer service plays a…
You surly know how delicate matter it is when you are too dependent on one client or a very few key…
It happens in companies where sales and marketing work separately. It becomes difficult to…
If you focus on solving customers problems only after they turn to you, you do not do it well. Is…
Getting a new customer is ten times as expensive as retaining an existing one. Despite the fact that…
If you monitor client satisfaction, and yet many clients tend to switch suppliers, it may be that…
Customer service needs to be continously improved. Not only due to changing technology that can help…
The holiday period proves the best in B2C, if your customer service really works well. It is the…
