Is it true that power decreases people's empathy and compassion? Yes, but it is always context-…
In the previous article we saw how Disney and Amazon improved their customer experience. Now let's…
Do you think your team or company is not creative enough? Maybe it's not true, you just may be…
A manager's calendar is usually full of meetings, appointments or conference calls. Often there are…
Nobody is born a leader. You have to develop your leadership skills in your own way. It's up to you…
In the last article, we saw how important it is to thoroughly observe customers, their habits, their…
Strong leaders believe in themselves and exude confidence. How can you achieve this? This is a…
If you want to deliver superior customer experience, you have to adapt to the digital possibilities …
Customer-centric mindset can be effectively promoted by CDOs. Sending e-mails containing customer…
