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9 tips on how to achieve customer satisfaction

Customer satisfaction is essential to the loyalty of your clientele. The CustomerThink server…

Customer service and clients' demands in numbers

Time and efficiency are key factors of customer service. If the client is dissatisfied with either…

What do companies with excellent customer service do differently?

The CustomerThink server, which specializes in customer service, brought out a list of six things…

Use chat and get loyal customers

Well-handled, efficient interaction with customers is essential in top-quality customer service and,…

9 questions a customer service manager should ask him-/herself

2014 is here and the New Year's resolution of every customer service manager must be to improve the…

Crisis communication: 4 conditions for an effective apology

On Valentine's Day 2007, a JetBlue aircraft remained frozen on the runway. This was caused by a few…

How a first-time buyer is made into a loyal client

From a purely statistical point of view, the chance of losing your customer to the competition in…

How to throw your customer feedback away

Most companies want to know what their customers think. Therefore, they invest in various feedback…

6 tips on how to achieve ideal customer service

The Salesopedia server has recently published a list of six tips on how to come close to the perfect…

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