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More training will not rescue performance if employees lack the capacity to use what they already know

A performance problem does not necessarily mean a lack of skills. People may know exactly what to do…

Automated checks find known defects. Ford shows why companies still need the experience of people from operations

Ford uses more than 100,000 automated tests in parts of its quality control, yet it has also brought…

European managers do not need to handle every crisis separately. They must manage links between problems and set priorities

Geopolitics, regulation, cost pressure, labor shortages and technological change no longer create…

Top performers can hide a poorly designed organization until they burn out themselves

A reliable person usually takes over work that has fallen between poorly defined roles. The company…

Employees work faster with AI, but the company may not earn more. The link between personal time savings and business results is missing

Higher individual productivity does not automatically mean higher company performance. Data cited by…

Manager assessment may change: knowing how to use AI will not be enough; what matters will be how leaders design work with it

Knowledge of AI tools is quickly becoming a basic expectation. For company leadership, however, it…

Companies are finding that AI will not fix a bad process. Automation can simply accelerate a problem that already exists in the organization

When a company adds AI to an outdated process, it may not achieve a more modern operation. It may…

Empathy does not mean softening bad news until the employee no longer understands what the manager is actually saying

An effort to protect the relationship can lead a manager to vague feedback that deprives the…

A company can have capable managers and still overlook them. A single image of the “right leader” narrows the talent pool

The ability to lead people does not have to be associated with the most visible presence, the…