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Companies are finding that AI will not fix a bad process. Automation can simply accelerate a problem that already exists in the organization

When a company adds AI to an outdated process, it may not achieve a more modern operation. It may…

Empathy does not mean softening bad news until the employee no longer understands what the manager is actually saying

An effort to protect the relationship can lead a manager to vague feedback that deprives the…

A company can have capable managers and still overlook them. A single image of the “right leader” narrows the talent pool

The ability to lead people does not have to be associated with the most visible presence, the…

A manager whom nobody dares to laugh at loses information. Humor can function as a check on power

Humor in leadership is not merely a way to lighten a meeting. The ability to laugh at one’s own…

Neurodivergent managers often remain invisible to the company. The conventional leadership model increases their costs

Research involving 416 leaders in the US and UK shows that 41 percent of neurodivergent…

Chipotle adds a step between employee and manager. Future leaders are expected to learn directly on the job

Flattening corporate hierarchies is not the only route to more efficient management. Chipotle is…

Employees do not want promises that AI will threaten no one. Leadership should say precisely what it knows and what it does not yet know

Uncertainty around AI cannot be removed by a presentation about productivity or a promise that every…

A global company cannot manage everything from headquarters. The board must decide where local decision-making takes priority

Multinational companies operate in an environment that is simultaneously highly interconnected and…

AI is accelerating work faster than companies are changing their organizations. The result can be more output but worse decision-making

A company can give employees access to ever more capable AI and still fail to achieve a…

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