"Dead air time" during phone conversations with clients refers to a situation in which the company…
The year 2017 hasn't even come to a close, and yet we can already say what the year's new trends are…
Managers responsible for customer service often can't see that a problem is the result of a deeper…
There has already been a lot said in our articles about the importance of customer service in…
In some cases, it is necessary to go back to basics. So today we will present the six most basic and…
Turning your customers into loyal customers is not easy. If your customer has a negative experience,…
Customer care is crucial for client retention and building long-term business relations with your…
Continuous client satisfaction and experience research should be part of every quality customer…
Whether you work in a small family business or a big corporation, the way you treat your clients to…
