A successful presentation is not about getting everything perfect. It’s about being prepared…
There is a major difference between good competition and bad competition. One is productive, the…
Most of us work with both individualists and collectivists or with both direct and indirect…
"Sandwich feedback" is often mentioned as the best method of providing critical feedback. An…
In the previous article, we saw how customer satisfaction can be good for shareholders. However, it…
I'm not afraid of anything. Failure is not an option for me. I can do everything because I'm the…
Customer satisfaction and stock price generally tend to move in the same direction. Both are quite…
Dedicate yourself to constant learning – and don’t be afraid of new, unexpected…
When you are the one who is responsible for delivering the bad news, identify and focus on the…
