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How to teach your customer service team to communicate with clients better

Empathy and communication skills are crucial for customer service agents. Being able to get on the…

How to put together a personal development plan

If a manager neglects their team's personal development too long, sooner or later it will become…

Research: Good mood as a booster of creativity

Make your neurobiology work for you. Scientific research has revealed a way that helps make better…

A few tips on strengthening staff morale during a pandemic

This may be a triviality that seems completely obvious to you but this is not always the case. Be…

The way of working with talents is fundamentally changing

The approaches described below fundamentally transform the experience of talents in the work…

Even the mafia can provide a (positive) example for leading people and teams (2/2)

Many criminal syndicates have survived for more than a hundred years, despite continuing efforts to…

Even the mafia can provide a (positive) example for leading people and teams (1/2)

Many criminal syndicates have survived for more than a hundred years, despite continuing efforts to…

You can't demand higher performance if your expectations are too low

"The role of the director is to create a space in which actors and actresses can become something…

Why do the results of employee surveys often not reflect reality at all?

You may have wondered more than once why some pre-election polls do not correspond to the subsequent…

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