This text is based on an article on INC.com.
Be more patient
When people are being wronged or become part of some heated or emotionally charged situation, they often get swept away by their feelings. We are naturally wired to take an emotional stance on everything we see, and then immediately follow those emotions in what we think and do. One way to increase our emotional intelligence and regulate how we react to situations and people around us is to be more patient. As soon as a situation occurs that requires your opinion or a solution and at the same time stirs strong emotions in you, try to postpone decision-making and action. That way, the strongest emotions will subside and you will view the situation much more rationally.
See situations in their full context
People often have tunnel vision. They only perceive things from their own point of view and have trouble seeing situations in their overall context. As a result, they are unable to empathise with other people or look at a problem from multiple angles, and are often victims of their own emotions. Always try to see any difficult situation in its full context. Be empathetic towards colleagues and subordinates, and try to understand why they act the way they do.
Learn to listen genuinely well
In order to be able to sense the emotions of those around you and respond effectively to them, you must first of all learn to be a good listener. What this means is that when someone else is speaking, you do not just wait for them to finish so that you can start talking yourself. It means that when someone is saying something to you, you actually think about the content of the speech and, if necessary, ask for more information. It also means actively trying to perceive the other person's emotions, interpreting them correctly and responding to them.
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