A manager's main tasks in a crisis situation

It is often critical, extreme or significantly stressful situations that show what a team leader really is like. Helping the team overcome a crisis is one of the most important tasks of any manager, and if such a situation does occur, the manager should serve as a role model and keep their cool even when others are falling into despair. This article will describe the main challenges a manager faces and how they may successfully navigate their team through a critical situation, be it the loss of an important client, an extremely stressful period or any other demanding time.

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These tips were published by the Harvard Business Review.

Focus on your own mental health

First of all, you should serve as a role model to others and not take your own mental health lightly. In order to be able to help the team overcome a crisis successfully, you should maintain your own psychological well-being. Learn how to relax, do not fall into despair, and show your subordinates how to look after their mental health.

Be honest and admit your own doubts

Employees should not hear lies or downplaying from you, especially during crises. Be honest to your subordinates, do not sugarcoat anything and even share with them your own doubts and fears. If team members recognise you are being honest with them, they will trust you more and feel more secure under your leadership.

Support your team and focus on positives

Try to give your team a boost of positivity. Do not support them in their despair; on the contrary, you must find something positive about the given situation and help your team focus on these positives. You should also focus on things you can influence, and on solutions you can work on at the given time.

Do not downplay subordinates' fears

Last but not least, you cannot just dismiss any fears your subordinates share with you. Do not downplay their fears, which are often legitimate, and even if you yourself see things differently, you must acknowledge and react to the doubts and worries of individual members of your team. You should try to eliminate or at least reduce their concerns.

 

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Article source Harvard Business Review - flagship magazine of Harvard Business School
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