Are you also of the opinion that the customer is always right? Promoting the top performing employees is fine and a trial period for new employees is always a condition? And what if it is not? The Daily Muse website took five quite widely used business rules that can hurt your business, and came up with a new version. What are those rules?
1. The customer is always in first place
Yes, the right customer should certainly have an important place in your priorities. However, you cannot always manage to decipher correctly which clients. Usually, the most absurd requests come from the worst clients. Things will be never so bad that you can afford to waste time on the "wrong" clients. It is better to recommend an alternative provider to the customer. Maybe a new provider will be able to give him what he is asking for.
Change the corporate rule: Only the right customer is always in first place.
2. A new employee always has to be put on probation
You employ a new team member who, in your judgment, is the best, and give him 90 days to prove himself. A new hopeful employee should be welcomed with the thought: “show me what you can do" instead of "prove to me that I did not make a mistake in hiring you." A probationary period does not need to be included in the contract at all, or you can change its length within the limits. Can you find which new employee is worth such consideration?
Change the corporate rule: A really good employee proves himself without a trial period.
3. Top employees deserve promotions
You have an individual in your team whose results absolutely crush it, and outperform the effectiveness of other team members. Great, he is worthy of promotion to managerial status, right? So how is it possible that if this man proved himself in his previous position, he does not know what to do in his new position?
Change the corporate rule: Only employees who have the right qualities and experience deserve a promotion.
4. Profit is a success
Profit is important, but this alone does not constitute a successful path for your business. More and more companies are now involved in the concept of sustainability and social responsibility. What impact has your enterprise and innovation had on your customers and the community? Create a new rule measuring success through the overall impact on the environment, not only on profitability.
Change the corporate rule: Success depends on many factors, not just a profit.
5. Suitable candidates are chosen according to experience
What is the first thing that attracts you in the candidates' CVs? Life values, energy, attitude? You will hardly find them in there. So it is experience, right? Not every experienced candidate is also a suitable member of the team.
Change the corporate rule: Suitable candidates are chosen according to personality factors, experience will gained from us.
What unwritten and written rules work in your company?
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