Of course, sometimes it is important to discuss details. For example, when goals are consistently not being met, or if you have an employee who needs to be watched a bit more, for whatever reasons. You will gain more respect from your team by listening to them. Then you can criticize if necessary. For example, if your team has low activity and do not meet targets, ask them what obstacles are getting into their way. Ask them questions that will help them to think effectively about the situation.
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Article source Sales & Marketing Management - a US website for salespeople and marketers