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"Sandwich feedback" is often mentioned as the best method of providing critical feedback. An imaginary sandwich is formed when one piece of critical or negative…
In the previous article, we saw how customer satisfaction can be good for…
I'm not afraid of anything. Failure is not an option for me. I can do…
Customer satisfaction and stock price generally tend to move in the same…
Dedicate yourself to constant learning – and don’t be afraid of…
When you are the one who is responsible for delivering the bad news,…
Both the skills and commitment of humanitarian aid workers would be…
Robots for the time being play only a minor role in our everyday lives and…
In the previous article, based on material published on the mckinsey.com…
Have you realized that social media is much more than a marketing tool?…
We need to encourage ourselves to get outside our comfort zones without…
An increasingly advanced technological and digital landscape (especially…
The aim of this field is to improve patient care and create better…
